Terms of Service

Introduction

Welcome to the official e-commerce website of Trahezy Limited ("Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing or using our website, you agree to be legally bound by these Terms. If you do not agree, you must discontinue use immediately.

Company Information

• Company name: Trahezy Limited
• Registered in: Republic of Kenya
• Business address: Box 42668-80100, Makadara Road
• Email: info@trahezy.com
• Phone: +254 733 551991

Eligibility

You may use this site if you are at least 18 years old, or are accessing it under the supervision of a parent or legal guardian, and you have legal capacity to enter into binding contracts under Kenyan law.

Products and Services

We reserve the right to:

• Modify or discontinue products without prior notice
• Limit quantities available for purchase
• Refuse service to anyone at our discretion
• Correct pricing errors at any time

All product descriptions and images may vary slightly from actual products.

Pricing

• All prices listed in Kenyan Shillings (KES)
• Prices may change without notice
• Applicable taxes added where required

Payment methods

• M-Pesa
• Bank transfer
• Debit/credit cards
• Other approved gateways

Order Acceptance and Cancellation

We may cancel orders due to pricing errors, refuse suspicious transactions, cancel if products are out of stock, or request additional verification.

Delivery and Shipping

Delivery timelines are estimates and not guaranteed. Risk passes upon delivery. Incorrect delivery details may incur extra charges. See our Shipping & Delivery page for specifics.

Returns and Refunds

Returns comply with the Consumer Protection Act, covering items defective upon delivery, an incorrect item supplied, or an item returned within the allowed period. See our Returns Policy page for full details.

User Accounts

• Maintain confidentiality of your login credentials
• You're responsible for all activity on your account
• Provide accurate information

Prohibited Conduct

• Fraudulent transactions
• Hacking or disruption
• Uploading malicious software
• IP violations
• Automated data extraction

Intellectual Property

All content including logos, images, design, and software is the property of Trahezy Limited and protected under Kenyan law.

Data Protection and Privacy

We process personal data in compliance with the Data Protection Act for order processing and service improvement. See our Privacy Policy for full details.

Limitation of Liability

Liability is limited to the amount paid. No indirect damages. Consumer Protection Act rights remain unaffected.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Kenya. Disputes are subject to mediation, arbitration, or Kenyan courts.

Contact Information

Questions about these Terms? Reach us directly.

• Address: Box 42668-80100, Makadara Road, Mombasa County, Kenya
• Company: Trahezy Limited, registered in the Republic of Kenya
• Email: info@trahezy.com
• Phone: +254 733 551991