Privacy Policy

Introduction

Trahezy Limited ("Company", "we", "our", or "us") is committed to protecting your privacy and processing your personal data in compliance with Kenyan laws. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you access or use our website, products, and services. By using our website, you consent to these practices.

Legal Framework

This Privacy Policy is issued in compliance with the:

• Data Protection Act
• Regulations from the Office of the Data Protection Commissioner
• Other applicable Kenyan laws governing data protection and electronic communications

Definitions

• Personal Data — information relating to an identified or identifiable individual.
• Processing — collection, storage, use, disclosure, or deletion of personal data.
• Data Subject — the individual whose personal data is processed.

Personal Data We Collect

Information you provide directly

• Full name
• Phone number
• Email address
• Billing and delivery address
• National ID (if legally required)
• Payment information
• Account login credentials

Automatically collected information

• IP address
• Browser type and device information
• Website usage data
• Cookies and tracking data

Transaction data

• Products purchased
• Payment method used
• Order history
• Delivery details

Purpose of Processing

We process personal data for lawful purposes including:

• Processing and delivering orders
• Verifying transactions
• Providing customer support
• Improving website functionality
• Sending order confirmations and updates
• Compliance with legal obligations
• Preventing fraud and cybercrime

Lawful bases for processing include consent, performance of a contract, compliance with legal obligations, and legitimate business interests.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze traffic, remember login sessions, and improve performance. You may disable cookies through browser settings, but some features may not function properly.

Data Sharing and Disclosure

We do not sell personal data. We may share your data with:

• Payment service providers
• Delivery/logistics partners
• IT service providers
• Legal authorities when required
• Regulatory bodies

All third parties must maintain confidentiality and comply with data protection obligations.

International Data Transfers

When personal data is transferred outside Kenya, we ensure adequate safeguards are in place, transfers comply with Data Protection Act requirements, and contractual protections are implemented.

Data Retention

We retain personal data as long as necessary to fulfill collection purposes, as required by law, and for legitimate business record-keeping. After that, data is securely deleted or anonymized.

Your Rights Under Kenyan Law

• Be informed of the use of your personal data
• Access your personal data
• Object to processing
• Correct inaccurate data
• Request deletion
• Withdraw consent at any time
• Lodge complaints with the Office of the Data Protection Commissioner

Data Security

We implement technical and organizational measures to protect data against unauthorized access, loss, alteration, disclosure, and cyber threats. Measures include encryption, secure servers, access controls, and system monitoring.

Children's Privacy

Our services are not intended for individuals under 18 years. We do not knowingly collect data from minors without parental consent. Any inadvertently collected data will be promptly deleted.

Data Breach Notification

In case of a data breach, we will assess risks promptly, notify regulatory authorities as required, and inform affected individuals if a high risk exists.

Third-Party Links

Our website may link to third-party websites. We are not responsible for their privacy practices. Users should review third-party privacy policies separately.

Changes to This Policy

We reserve the right to update this Privacy Policy. Updated versions will be posted on this page. Continued use constitutes acceptance.

Contact Information

Questions about this policy, or want to exercise one of your rights above? Reach us directly, or lodge a complaint with the Office of the Data Protection Commissioner (Kenya).

• Address: Box 42668-80100, Makadara Road, Mombasa County, Kenya
• Data Protection Officer: Trahezy Limited (if applicable)
• Email: info@trahezy.com
• Phone: +254 733 551991