Returns Policy

Faulty gear gets replaced or refunded — that's the short version. If something we sold you doesn't work as it should, get in touch and we'll sort it out.

For anything you've simply changed your mind about, unopened items in original packaging are returnable within 7 days of collection or delivery.

How refunds work

Once we've received the item back and confirmed its condition, a refund goes out the same way you paid — back to the M-Pesa number that paid, or by bank transfer for other payment methods — usually within 3-5 business days.

Who covers return shipping

If the item is faulty, arrived damaged, or we sent the wrong thing, we cover getting it back to us. For a change-of-mind return, the return shipping cost is on the customer.

What's not covered

A few things fall outside the change-of-mind window because they can't be resold once provided: cable cut to length, anything with an activated software license or subscription, and labor already performed on an installation job. Faulty units are still covered regardless.

Installation bookings

If you've booked us for an install and need to reschedule or cancel, just let us know as early as you can — we'll always try to work with you, especially with notice before the scheduled day.

To start a return, contact us with your item number and what happened.