Terms of Service

1. Introduction

Welcome to the official e-commerce website of Trahezy Limited (“Company”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

By accessing or using our website, you agree to be legally bound by these Terms. If you do not agree, you must discontinue use immediately.

2. Company Information

Company Name: Trahezy Limited
Registered in: Republic of Kenya
Business Address: Box 42668-80100, Makadara Road
Email: info@trahezy.com
Phone: +254 733 551 991

3. Eligibility

• You are at least 18 years old; or
• You are accessing under supervision of a parent or legal guardian;
• You have legal capacity to enter into binding contracts under Kenyan law.

4. Products and Services

• Modify or discontinue products without prior notice
• Limit quantities available for purchase
• Refuse service to anyone at our discretion
• Correct pricing errors at any time

All product descriptions and images may vary slightly from actual products.

5. Pricing and Payment

5.1 Pricing

• All prices listed in Kenyan Shillings (KES)
• Prices may change without notice
• Applicable taxes added where required

5.2 Payment Methods

• M-Pesa
• Bank Transfer
• Debit/Credit Cards
• Other approved gateways

6. Order Acceptance and Cancellation

• Cancel orders due to pricing errors
• Refuse suspicious transactions
• Cancel if products are out of stock
• Request additional verification

7. Delivery and Shipping

Delivery timelines are estimates and not guaranteed. Risk passes upon delivery. Incorrect delivery details may incur extra charges.

8. Returns and Refunds

Returns comply with the Consumer Protection Act.

• Defective upon delivery
• Incorrect item supplied
• Returned within allowed period

9. User Accounts

• Maintain confidentiality of login credentials
• Responsible for all account activity
• Provide accurate information

10. Prohibited Conduct

• Fraudulent transactions
• Hacking or disruption
• Uploading malicious software
• IP violations
• Automated data extraction

11. Intellectual Property

All content including logos, images, design, and software is property of Trahezy Limited and protected under Kenyan law.

12. Data Protection and Privacy

We process personal data in compliance with the Data Protection Act for order processing and service improvement.

13. Limitation of Liability

Liability limited to amount paid. No indirect damages. Consumer Protection Act rights remain unaffected.

16. Governing Law and Dispute Resolution

Governed by the laws of the Republic of Kenya. Disputes subject to mediation, arbitration, or Kenyan courts.

18. Contact Information

Trahezy Limited
Email: info@trahezy.com
Phone: +254 733 551 991
Address: Box 42668-80100, Makadara Road